Managed Cloud Services.
White Label Support.

Our service desk provides professional and timely resolutions to a wide range of technical support issues on the leading eCommerce applications, hosting platforms and cloud providers.
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About

The Cloudwrights Support Team provides technical resources to Managed Support Service Providers, Digital Agencies and Web Development Teams.

We design, migrate, manage and scale our customers applications on the world’s leading cloud platforms. We support our customers infrastructure all the way to the application stack. Saving you and your company the hassle of designing and implementing round the clock technical support teams and scaling them across timezones.

Our support offerings are flexible and we offer a white label product for customers looking to outsource their entire support process.
Phone Response SLA
Ticket Response Time SLA
Alert Response Time SLA
Engineer Logins per day
Supported Instances in production
Automated Deployments Per Day

Services


Our team assists Digital Agencies, Development Teams and Managed Service Providers with their cloud based infrastructure. We are certified in a wide range of products and we have partnered the likes of Amazon Web Services and CloudFlare.
Cloud Migrations
We can assist in migrating your web applications to the cloud and focus on how to allow your applications to use the scaling, automation and pricing benefits of cloud technologies.
Omnichannel Technical Support
Our technical support team offerings can be whitelabelled and we will represent your company and brand to your customers. We offer the flexibility of a full time technical support desk services and an offering covering after hours shifts for our customers based in the United States.
Server & Infrastructure Management
Our experts monitor your servers 24/7 and quickly fix uptime, security or performance issues. We audit and maintain your servers so that you get the best performance and uptime for your virtual instance. We ensure that once your environment is online that is stays online and stable.
DevOps Consulting and Implementation
Let our team integrate operational best practices and automation in your development process. This will allow your developers to focus on what they do best and us to manage your cloud infrastructure. Whether you’re just getting started with your DevOps strategy or you need help maintaining your current system, our DevOps specialists are here to help.

Customer Recommendations

I have worked with support functions from IT vendors for more years than I care to recall. I am yet to find better support engineers working in one company.

I am safe in the knowledge that I have a fairly good chance of landing your engineers as being the ones who will answer my support call as their support line follows the sun and they take over from South Africa.

Their customer service and expertise across all web technologies, languages, stacks and infrastructure (trust me I have asked him some curly ones over the years) is still, second to none.

They are a credit credit to the company and to their profession, is setting a standard that few have ever come consistently close to.

Contact us


We are based in South Africa with remote teams across multiple countries and regions to cover all hours of the support cycle.
Headquarters
Port Elizabeth Eastern Cape, South Africa
Customer Support
E-mail: support+new@cloudwrights.com Phone: +27 71 215 8293